Privacy Policy
Privacy Policy
Performance Time, LLC (“Performance Time”, “us”, “our”, or “we”) operates the www.carrotology.com website and associated mobile application (together hereinafter the “Website”), which provides an internet-based integrated software application and hardware solution guided by behavior specialists designed to motivate people to achieve goals by helping them better navigate the flow of their day by providing additional support for organization, monitoring, and incentivizing behavior (the “Services”). Kids of all ages and abilities, their families, and support teams can utilize the Services to pinpoint key actions that drive their success and track the results of their efforts. The Services teach users to effectively communicate and collaborate efficiently by creating personalized routines, tracking progress, and helping children develop lifelong skills. The Services are built to live in both the virtual and physical world giving users a truly unique and customizable experience.
This Privacy Policy is used to inform Website and Service users of our policies related to the collection, use, and disclosure of personal data and other information by explaining what types of information we collect, how that information is used, our sharing practices, and your choices.
If you choose to use our Website and/or Services, then you agree to the collection and use of information in relation with this Privacy Policy. The personal information we collect is used for providing and improving the Services we offer. We will not use or share your information with anyone except as described in this Privacy Policy.
Please also see our Terms and Conditions.
Personal Information We Collect
General Information For a better experience while using our Website, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email address, and postal address. This information that we collect will only be used by us to contact you or identify you. However, you may also authorize a therapist outside of our company to access your personally identifiable information if you choose. In that instance, that authorized therapist will also have access to your personally identifiable information. We collect any information that you provide on our Website in connection with support queries, such as contact data and the content of any communications with us. This information will only be used to resolve support queries submitted by you. Photos and Videos All users, including adults and kids, will have the option to upload a photo to use as your profile picture. Additionally, in furtherance of the Services we provide, we may require you, or you may have the option to, upload certain photos or videos evidencing completed progress on assigned daily tasks. This information will only be used by us in furtherance of the Services, and such photos and videos will only be retained by us for as long as reasonably necessary to confirm completion of a task in accordance with the Services we are offering to you. Please review our Terms and Conditions regarding our policies surrounding the uploading of photos and videos before uploading any photos or videos. Chat Functions You may have the opportunity to utilize a chat function within the Website to interact with us or other users. We collect information you provide within these various chat functionalities, where we are permitted by applicable law to collect this information. We use this information to resolve reported problems, to detect, investigate and prevent activities that may violate our policies, pose safety issues, or be fraudulent or illegal, and for the reasons described in the How We Use Your Information section.Log Data
Whenever you use our Website, we collect information that your browser sends to us called Log Data. This Log Data may include information such as your computer’s IP address (a number assigned by your Internet Service Provider that can identify your device), browser version, pages of our Website that you visit, the time and date of your visit, the time spent on those pages, and other similar statistics. We may store this Log Data as long as needed to fulfill business purposes, our contractual or legal obligations, or any other permissible purpose for which we have collected the information, including to prevent fraud or security incidents.Cookies
Our Website uses cookies to collect information and to improve our Website and Services. Cookies are small text files that are sent to your browser from the website you visit and are stored on your device through your browser. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.How We Use Your Information
We may collect and use your information for the following purposes:
- to provide and improve our Website;
- to conduct surveys;
- to protect our interests or the interests of third parties;
- to maintain and enhance the security of our Website;
- to improve our Services;
- to provide you with the Services you requested;
- to prevent abuse of our Website;
- to comply with our legal obligations;
- to communicate with you;
- for analytics;
- to perform or enforce our agreements;
- to provide customer support in connection with our Services;
- for any other purpose with your consent.
We will store your data only as long as needed for the purpose(s) for which we originally collected it in accordance with applicable laws. We may also retain personal information as required by law.
Service Providers
We will not share your personal information with a third-party except in limited circumstances.
We may employ third-party companies and individuals for the following reasons:
- To facilitate or enhance our Website/Services;
- To provide the Service on our behalf;
- To perform Service- or Website-related services; or
- To assist us in analyzing how our Website is used.
Further, your therapist or medical professional who is working with you to utilize the Services will also have access to your personal information. Please see our HIPAA Notice of Privacy Policy.
We want to inform our Website/Service users that these third parties may have access to your personal information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose, and to securely delete and/or destroy any information that has been disclosed by us.
Further, we may also disclose your information to comply with any court order, law, or legal process, including to respond to any government or regulatory request. Lastly, we may disclose your information at your direction or with your consent.
Security
We value your trust in providing us with your personal information, thus we are striving to use commercially acceptable means of protecting it. However, please remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee your information’s absolute security.
You play an important role in keeping your information secure. You should not share your username, password, or other security information for your account with anyone. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by emailing us at info@carrotology.com.
Links to Other Sites
Our Website may contain links to other sites. If you click on a third-party link, you will be directed to that website. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of those websites. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
We recognize the need to provide further privacy protections with respect to personal information we may collect from children on our Website. When we intend to collect personal information from children, we take additional steps to protect children’s privacy, including:
- Notifying parents about our information practices with regard to children, including the types of personal information we may collect from children, the uses to which we may put that information, and whether and with whom we may share that information;
- In accordance with applicable law, and our practices, obtaining consent from parents for the collection of personal information from their children, or for sending information about Services directly to their children;
- Limiting our collection of personal information from children to no more than is reasonably necessary to participate in our Services; and
- Giving parents access or the ability to request access to personal information we have collected from their children and the ability to request that the personal information be changed or deleted.
For additional information about our practices regarding children’s personal information, please read our Children’s Privacy Policy.
Changes to This Privacy Policy
We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices as we may update this Privacy Policy from time to time. If we make any material changes, we will notify you in accordance with applicable law prior to the changes becoming effective. These changes are effective immediately after they are posted on this page.
CALIFORNIA RESIDENTS
This Privacy Policy discloses the categories of personal information we have collected about California residents over the past twelve months, how we use that information, our business and commercial purposes for collecting that information, and the categories of third parties receiving personal information. We do not sell personal information and have no actual knowledge of selling the personal information of minors under 16 years of age. California residents have the right to opt out of the sale of their personal information. Because we do not sell personal information, we do not offer an opt out.
California residents have the right to request that we disclose information about the personal information we collected, used, disclosed, and sold about them during the past twelve months and the right to request specific pieces of their personal information. California residents also have the right to request deletion of the personal information we have collected about them. You or your authorized agent can submit a request by emailing info@carrotology.com. Upon this request, all service providers will also be directed to delete any of your personal information they may have in their possession pursuant to our contractual relationship. You will need to provide us with certain personal information for us to match with our records in order to verify your identity and residency. The personal information that we use to verify your identity and residency will not be used for any other purpose. California residents have the right to not be discriminated against for exercising their privacy rights, and we do not discriminate against California residents who exercise their privacy rights.
OTHER STATE RESIDENTS
If you are a resident of Colorado, Connecticut, Utah, or Virginia, you have the following rights:
- Right to Access: You have the right to know and see what personal data we have collected about you in a usable format.
- Right to Delete: You have the right to request that we delete the personal data we have collected about you, subject to applicable legal exceptions.
- Right to Opt Out of Targeted Advertising: We do not participate in “targeted advertising”, as defined under Colorado, Connecticut, Utah, or Virginia law, as applicable. We do not “sell” personal data, as defined under each state’s respective law.
Further, if you are a resident of Colorado, Connecticut, or Virginia, you have the right to request that we correct inaccurate personal data.
To exercise these rights, please contact us at info@carrotology.com with a detailed description of the information you are requesting to receive, delete, and/or correct.
Contact Us
Further, if you are a resident of Colorado, Connecticut, or Virginia, you have the right to request that we correct inaccurate personal data.
To exercise these rights, please contact us at info@carrotology.com with a detailed description of the information you are requesting to receive, delete, and/or correct.
